1. Introduction
At Expresshop.in (“Website”, “We”, “Our”, “Us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with:
- Reserve Bank of India (RBI) guidelines
- Information Technology Act, 2000 (India)
- Consumer Protection Act, 2019
- General Data Protection Regulation (GDPR) (for international users)
By using our website, you agree to the practices described in this policy.
2. Information We Collect
When you interact with our website or purchase our products, we may collect the following:
- Personal Information: First Name, Last Name, Billing Address, and Contact Details.
- Payment Information: Processed securely by third-party RBI-compliant payment gateways (we do not store card, UPI, or banking details).
- Technical Information: IP address, browser type, device details, and cookies for improving user experience.
- Order Information: Purchase history, invoices, and digital product access logs.
3. How We Use Your Information
We use collected information for:
- Processing and completing your orders
- Delivering digital products and invoices
- Customer support and query resolution
- Improving website performance and security
- Sending important service-related communications (e.g., order updates)
- Compliance with legal and regulatory obligations (RBI & IT laws)
We do not sell, rent, or trade your personal information to third parties.
4. Payments & Security
- Payments are handled by secure, RBI-regulated payment gateways.
- Your financial details (card/UPI/netbanking) are not stored on our servers.
- Transactions are encrypted and comply with PCI-DSS standards.
5. Data Storage & Retention
- We store only necessary customer information (name, purchase details) for invoicing, legal, and tax purposes.
- Personal data is retained as long as required for compliance or business needs, after which it is securely deleted.
6. Cookies Policy
- Our website uses cookies to enhance user experience, remember preferences, and analyze traffic.
- You may choose to disable cookies in your browser settings, but some features may not work properly.
7. Sharing of Information
We may share data only with:
- Payment gateway providers (RBI-regulated)
- Government authorities/regulators (if legally required)
- Service providers assisting us in website operations (bound by confidentiality agreements)
8. Your Rights (GDPR & Indian Users)
As a customer, you have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data (subject to legal requirements)
- Opt-out of promotional communications
- Lodge complaints with regulatory authorities if you believe your data is misused
9. Data Protection & Liability
We implement SSL encryption, firewalls, and secure server protocols to protect your data.
However, no system is 100% secure. By using our website, you accept the minimal risks associated with internet-based transactions.
10. Children’s Privacy
We do not knowingly collect or store data from individuals under 18 years of age. If discovered, such data will be deleted immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, you may contact us:
📧 Email: CARETRENDIGO@GMAIL.COM
⏳ Response Time: 24–48 hours
13. Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business practices. Updates will be posted on this page with the “Effective Date”.